 |
 |
 |
 |
 |
 |
 |
|
|
|||
|
||||
|
|
|
bpi
stands for best practice initiatives and the logo represents the
five elements of best practice.
|
|
 |
|
The bpi model of best practice has two key benefits. Firstly, it is simple and secondly, it is universal in its application. bpi has applied the model to the development of job performance and satisfaction of senior management and employees, and to the use of customer feedback as a driver of initiatives at both an operational and strategic level. However before the model can be used to its optimum effect, it is necessary to develop a means by which the current situation can be assessed and future initiatives monitored. So a diagnostic tool is a prerequisite to using the bpi best practice model. bpi has five such tools, the first four of which have been developed by bpi, whilst the fifth is offered in association with SCCI Ltd in the UK.
While the five surveys use
different methodology, the outcomes are the same. They measure the
current situation and thus set internal benchmarks against which
future performance may be judged. They identify specific issues,
weaknesses and problems and, thirdly, they reveal the degree of consensus
among the respondents whether they are senior executives, customers,
suppliers or workgroup members. In the case of the Customer Feedback
Surveys, they also measure performance relative to the competition. |
